Question 1

How should I handle a mental health emergency?

Accepted Answer

If you're experiencing a mental health emergency, call 911 or visit the nearest emergency room immediately. We do not offer crisis intervention services, but your safety and well-being are our top priorities.

Question 2

Do you offer Telehealth services?

Accepted Answer

Yes, we offer Telehealth services for remote counseling sessions.

Question 3

How do I schedule a telehealth session at Adirondack Happiness?

Accepted Answer

To schedule a telehealth session at Adirondack Happiness, visit our website and go to the scheduling page. Select a convenient time slot, enter your details, and confirm your appointment. Our online scheduling tool makes booking your telehealth session simple and hassle-free.

Question 4

How long are therapy sessions?

Accepted Answer

Individual, couples, and intake sessions typically last 45 minutes. Group therapy sessions usually run for 60 minutes.

Question 5

Can I extend my session time if needed?

Accepted Answer

At Adirondack Happiness, we are committed to providing high-quality services tailored to your needs. If you require more time per session, additional 45-minute weekly sessions can be scheduled at a discounted rate of $50 per session, subject to availability.

Question 6

What forms of payment are accepted?

Accepted Answer

We currently accept all major credit cards (e.g., Visa, Mastercard, American Express, Discover, JCB, and Diner's Club), as well as FSA and HSA cards.

Question 7

When do I need to make a payment for my session?

Accepted Answer

Payments are due at the end of each treatment session.

Question 8

How does insurance work for your therapy sessions?

Accepted Answer

We currently do not list direct insurance billing. If your plan offers out-of-network benefits, you may be able to submit a Superbill for possible reimbursement. You can check with your insurance provider to confirm your coverage.

Question 9

Can I get reimbursed if my insurance isn't accepted?

Accepted Answer

Yes, many insurance companies offer reimbursement for out-of-network therapy services. You pay upfront and then submit a claim with a "Superbill" to your insurance company. We provide Superbills monthly to assist with this process.

Question 10

What do you need for your online therapy sessions?

Accepted Answer

You need a private space, a reliable internet connection, and a phone, tablet, or computer with audio and video. A quiet spot helps you speak freely, and a headset can improve sound quality if you have one.

Question 11

What is your cancellation or rescheduling policy?

Accepted Answer

If you need to cancel or reschedule, please let us know as soon as possible so we can offer the time to another client. If you are running late or need to make a change, contacting us early helps us support you better. For the most current policy details, please reach out before your appointment.

Question 12

How do you protect my privacy during online therapy?

Accepted Answer

We take confidentiality seriously and use privacy-focused practices to help protect your information during counseling sessions. Your personal information is kept confidential, except when disclosure is required by law or needed to protect safety. If you have questions about privacy, we are happy to explain how it works.

Frequently Asked Questions